Infinity Auto Insurance Review
Infinity insurance has poor customer service, but drivers who have multiple violations may find coverage.
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Editor's Rating
Infinity Insurance is a nonstandard auto insurance company that can be a good choice if you've had multiple driving violations or if you've been turned down by other insurance companies. However, its very poor customer satisfaction means that most drivers should consider other companies. Infinity only sells policies in California.
Pros and cons
Pros
Covers high-risk drivers
Offers SR-22 insurance
Cons
Only available in California
Difficult claims process
Our thoughts on Infinity auto insurance
Infinity Insurance is consistently one of the worst-performing companies for customer satisfaction. Drivers who have a clean driving record or have had minor driving incidents will usually be able to find cheaper rates and better customer service at a different company.
However, Infinity, a subsidiary of Kemper, is a nonstandard insurer that specializes in policies for those with major driving violations and who are having trouble getting a quote elsewhere. If that describes you, it can be worth it to get a quote.
Alternatives to Infinity car insurance
Infinity auto insurance quotes
Infinity car insurance costs an average of $46 per month for someone with a clean driving record getting minimum coverage. That's close to the California average.
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Infinity is more expensive than Geico, Mercury or Progressive, which are the cheapest car insurance companies in California.
Infinity insurance rates versus competitors
Company | Monthly cost of minimum coverage | |
|---|---|---|
| Geico | $33 |
| Progressive | $39 |
| Mercury | $44 |
| Infinity | $46 |
| AAA | $48 |
Infinity Insurance rates for higher-risk drivers
Infinity insurance can be a good choice for very high-risk drivers who have had severe driving violations or have had several driving incidents.
After those violations, a standard insurance company, such as Geico or Progressive, might deny you coverage. But a non-standard company like Infinity may still issue you a policy.
If you've had minor driving violations or a DUI, Infinity's rates aren't the best you can get. Instead, you'll usually pay less with a company such as Geico or Mercury.
- After a speeding ticket, Infinity costs an average of $58 per month for minimum coverage, which is 10% more than Geico.
- After a car accident, Infinity costs an average of $83 per month, which is 29% more than Geico.
- After a DUI, Infinity costs about $83 per month, which is 17% more than Mercury.
Minimum coverage rates for drivers with a traffic violation
Company | Speeding | DUI |
|---|---|---|
| Geico | $53 | $85 |
| Mercury | $57 | $71 |
| Infinity | $58 | $83 |
| Progressive | $69 | $84 |
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Infinity car insurance discounts and extras
Infinity doesn't offer as many discount options as some of the largest insurance companies. However, the available discounts are significant. So if you qualify, they'll have a big impact on how much you pay.
Discount | Amount |
|---|---|
| Multicar | Up to 38% |
| Safe driver | Up to 25% |
| Paid in full | Up to 15% |
| New customer | Up to 15% |
| Electronic payment | Unknown |
It's free to enroll in Infinity DriverClub, and you'll pay the company's negotiated rates if you call for roadside help. This is different from typical roadside assistance, which you have to pay to enroll in and get roadside help for free.
SR-22s are available
Infinity does provide SR-22 forms for drivers who have had a major driving violation and need proof of insurance because of a court order or if it's required by your state DMV.
Infinity car insurance reviews and complaints
Infinity, and its parent company Kemper, does not have good customer service or high ratings.
The company ranks in last place on J.D. Power's customer satisfaction surveys, and it has received nine times more complaints than a typical insurer of its size.
Category | Performance |
|---|---|
| Overall customer satisfaction | Last place out of 13 |
| Satisfaction after a claim | Last place out of 21 |
| Complaints | 9 times more complaints than typical |
| Financial strength | A- |
Based on the customer complaints, policyholders could face a difficult and lengthy claims process after an accident.
Even the company's financial strength, rated A- by AM Best, is not as good as other major insurance companies. Although the company is likely still able to pay out claims, customers should be cautious if this rating drops lower.
How to make a claim with Infinity
To file an Infinity auto insurance claim, policyholders can either log into their Infinity account or call the 24/7 service number. For third-party claims, all filing must be made through the service number.
Online: Log into your Infinity account to view your policy and current claim status, or check past claim information online.
Phone: Call 800-463-4648 (1-800-INFINITY) to report a new claim or accident or to check the status of an existing claim.
Mobile app: Review claim status using the company's mobile app. However, you can't make a new claim using the app.
Frequently asked questions
Is Infinity a good insurance company?
No, Infinity regularly ranks in last place in customer satisfaction surveys and has received nine times as many complaints as a typical insurance company of its size. If you've had major driving violations, Infinity may offer you a policy when you can't get one elsewhere. But other drivers should consider the cheapest and best car insurance companies in California.
How much does Infinity insurance cost?
Infinity car insurance costs an average of $46 per month for someone with a clean driving record buying minimum coverage. That's about average, and most people can get cheaper rates from Geico. Drivers who have a speeding ticket pay an average of $58 per month for an Infinity policy, and after an accident, drivers pay an average of $83 per month.
Methodology
We collected car insurance quotes from Infinity and top competitors for a 30-year-old male in California who has good credit and drives a 2015 Honda Civic EX. Average rates are based on thousands of quotes for a minimum coverage policy across every ZIP code in the state for a driver with a clean record, a speeding ticket, a car accident and a DUI.
All quotes used auto insurance rate data from Quadrant Information Services. These rates were publicly sourced from insurer filings and should only be used for comparison. Your own quotes will be different.
Additional customer service ratings are from J.D. Power, AM Best and the National Association of Insurance Commissioners.
Editorial Note: The content of this article is based on the author's opinions and recommendations alone. It has not been previewed, commissioned or otherwise endorsed by any of our network partners.